Overview

At Access2Ability, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Please read this policy carefully before initiating a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • A return request must be made within 14 days of receiving your order
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used, including but not limited to:

  • Incontinence products
  • Personal hygiene items
  • Custom-made orthotics or prosthetics
  • Special order or personalised products

If you are unsure whether your product is eligible, please contact us before returning.

How to Request a Return

To initiate a return:

  1. Contact our support team at info@access2ability.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions

Do not send items back without prior approval.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service.
  • Access2Ability is not responsible for lost return shipments.

Damaged or Faulty Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery
  • Provide photos of the product and packaging
  • We will arrange a replacement or refund where applicable

Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection
  • Approved refunds will be processed to your original payment method
  • Refund processing times may vary depending on your payment provider

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us.

Cancellation Policy

Orders may be cancelled before dispatch.
Once shipped, the order must follow the standard return process.

Custom or special-order items may not be eligible for cancellation.

Contact Information

If you have any questions regarding returns or refunds, please contact:

Access2Ability
Email: info@access2ability.com
Phone: +00 0000 000000